Terms
SECURITY POLICY
We have an effective security policy that we review regularly. All credit card details are processed online using SHOPIFY or PAYPAL system of payment which uses secure 128 bit encryption over an SSL (secure socket layer) connection. Credit card details are not stored after they have been processed.
CANCELLATION POLICY
Cancellations can be made by calling us on 07801 580117 / 0444 460394 within 48 hours of placing your initial order, the order can be cancelled with all money being returned minus the credit card charge within 30 days. Unfortunately our banking service provider makes a charge for all card transactions which we bear. In the event that you cancel the order we will refund you your money less that charge.
RETAIL ORDERS
Payment by credit card, cheque, postal order or money order in advance of dispatch.
TITLE OF GOODS (retail customers)
Goods supplied by Flavours of the World to customers remain the property of the company, until paid for in full by the customer.
PRICES
Orders are subject to acceptance by the company and to availability of goods and will be invoiced at prices ruling at the time of acceptance. Flavours of the World reserves the right to substitute products of equal or greater value to compensate for out of stock items.
DELIVERY/SHIPPING
Orders placed will be delivered within 28 days maximum, unless we have contacted you and agreed alternative terms. (Usually orders are dispatched within 3 working days of receipt of order as long as all goods are in stock but please allow up to 10 days, if something is out of stock we will notify you before the goods are dispatched). Alternatively you may wish to collect your order from our offices by prior arrangement.
Delivery is via standard Royal Mail letter post or Standard Parcel rate or an elected courier service and delivery time is in accordance with this. Where parcels can not be delivered a Royal Mail calling card is left and it is your responsibility to collect your items. We will always keep proof of posting however if you require an order to be sent recorded or special delivery then you will need to contact us and additional charges will apply. Otherwise goods are sent at your own risk. Someone needs to be available at the customer's elected delivery address.
DELIVERY CHARGES
These are calculated in accordance with the weight of each individual product. Postage costs are in addition to this and are calculated by the shipments total weight. Total postage and packing costs therefore vary depending upon your order and are summarised in the final stages of the checkout. For international deliveries you should contact us for charges.
RETURNS
In the event of a claim needing to made please contact us via e-
We will provide a full refund (including delivery charges) if the product you have selected is found to be unsuitable or if you change your mind about the product(s) within 14 working days following delivery, providing the product is returned in it’s original box, in ‘as new’ and unmarked condition complete with all packaging and accessories.
No returns will be entertained unless the above conditions are strictly adhered to. No credit or refund will be give for any goods ordered in error by the customer.No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by Flavours of the World.
Please read and adhere to the care instructions that are supplied with all our products. None of the foregoing effects your statutory rights as a consumer.
COMPLAINTS
If you find that you are not satisfied with any product or service please feel free to contact our customer service department at sales@flavoursoftheworld.co.uk.
We will endeavour to resolve any claim made a soon as possible.
MISTAKES IN PAYMENTS
Any mistakes in payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.
GUARANTEE
All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.
We accept credit card payments with most popular cards through our Shopify e-commerce platform and also payments by the Paypal system.
All of our food products are zero rated for VAT purposes.
COOKIE INFORMATION
What is a cookie?
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website.
Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.
Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.
It allows a website to remember things like your preferences or what’s in your shopping basket.
What to do if you don’t want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of the website.
How do we use cookies?
Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.
How can I control cookies?
Web browser cookies:
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
You can choose whether to accept cookies or not on the cookie settings page. Disabling cookies for the website will mean that you lose some features and functionality, and may make the website unuseable.
Adobe Flash Player Cookies
The Adobe Flash Player is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website.